Frequently Asked Questions
Is my document secure?
Yes. All documents are treated as strictly confidential. We do not sell, publish or share customer files or personal details with third parties. All formatters work under legally binding confidentiality agreements, and access is restricted to what is necessary to complete your order. Documents are securely deleted from our servers within 14 days of project completion, and our website operates on a secure platform to protect your data at all times. We are happy to sign your NDA if required.
What types of documents do you format?
We provide professional formatting for business documents of all kinds — reports, proposals, board packs, Word documents, corporate files, legal documents, contracts, compliance documents and any other business document requiring a clean, consistent and professional finish. All formatting is completed in line with any guidelines, templates or brand style guides you provide.
How quickly can you format my document?
Our standard turnaround time is 2–3 calendar days, depending on the length, complexity and formatting requirements of your document. Faster turnaround options are available upon request and may incur an additional charge.
Can you format my document using our company template or brand style guide?
Yes. If you have a company template, brand style guide or internal formatting standards, simply upload them when placing your order. We will apply your requirements precisely throughout the document and ensure full consistency with your existing business materials.
Do you offer a customer satisfaction guarantee?
Yes. Your satisfaction is important to us.
If you are unhappy with any aspect of the formatting, please contact us and clearly outline your concerns. We will address your issues as a priority and make reasonable revisions where required.
If, after revisions, you remain unsatisfied, we offer a full refund. Our goal is to ensure that every client is confident and satisfied with the final result.
How do I start using the formatting service?
To get started, submit your document via our online order form along with any formatting requirements or templates. We will review your submission and provide a clear quotation before any work begins.
What document formats do you work with?
We work exclusively with Microsoft Word documents (.doc and .docx). This allows us to apply professional, fully editable formatting that can be updated, adjusted and reused — giving you a document that is not just formatted correctly today, but easy to maintain going forward.
How does payment work?
Once you are happy with your quotation, a payment request will be sent to you.
We accept:
- Stripe (all major credit and debit cards are supported)
- BACS bank transfer
Please note that for BACS payments, funds must clear before we can begin work on your document.
Do you work evenings and weekends?
Yes. Our formatters work seven days a week, year-round, including weekends. All turnaround times are based on calendar days, not business days, unless otherwise stated.
Why choose Document Formatting Services?
We specialise solely in professional document formatting — it is the only thing we do. Our clients choose us because we deliver consistently polished results with meticulous attention to detail, clear communication throughout, and fast turnaround times. Every document is treated as strictly confidential, and we are happy to work to your exact template, brand style guide or formatting requirements.
Who uses your document formatting service?
Our service is used by a wide range of businesses and organisations — from independent consultants and SMEs to large corporate organisations and law firms. Whether you need a business report formatted, a Word document fixed, a corporate document aligned to your brand standards, or a legal document structured to your firm’s house style — we can help.