How can we help you?
We strive to make support as easy and well organised as possible for you. Please use the following contact information for any queries you may have.
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Formatting Service FAQs
How can I contact you?
You can contact us using the form on this page. Once submitted, we will review your enquiry and respond by email.
How quickly will I receive a response?
We aim to respond within 12 hours on business days. During peak periods, responses may take slightly longer.
Can I request urgent or same-day service?
Urgent and same-day services may be available, subject to availability. Please clearly state your deadline in your message.
Will my document be kept confidential?
Yes. All documents and communications are handled securely and treated as strictly confidential.
Do you work with custom templates or organisation guidelines?
Yes. We regularly format documents using custom templates, branding guidelines, and institution- or organisation-specific requirements. Please include these when contacting us.
How do you format student documents?
For student work, we can format your document using a template provided by your institution or according to a specific style guide such as APA or MLA. If no template or guide is available, we can apply our in-house professional template to ensure your document is well-structured, consistent, and submission-ready.
What types of business documents do you format?
We format a wide range of business documents, including reports, proposals, policies, manuals, presentations, white papers, CVs, cover letters and internal or client-facing documents.
What types of academic documents do you work with?
We format and check theses, dissertations, essays, coursework, research papers and journal submissions using all major referencing styles.
Do you provide a certificate after formatting is completed?
Yes. We are happy to issue a professional certificate confirming that formatting has been completed, should this be required by your university, employer or organisation.